vipjil Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data collected and processed by vipjil in connection with the operation of the vipjil online casino and sports betting platform accessible at vipjil.com (the "Platform"). It covers data collected through the website, mobile-optimised browser interface, customer support channels, and any other touchpoints through which you interact with vipjil.

vipjil is committed to handling your personal data with the highest standards of transparency, integrity, and security. We process personal data only for legitimate, specified purposes and only to the extent necessary to fulfil those purposes. This policy is written in plain English to ensure that every Filipino player — whether based in Manila, Cebu, Davao, or anywhere else in the archipelago — can understand exactly how their data is handled.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, vipjil acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors.

vipjil has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly using the details provided in Section 14 of this Policy.

3 Data We Collect

vipjil collects the following categories of personal data:

4 How We Collect Data

vipjil collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies. See Section 8 for full details.
• Third-Party Payment Providers: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors when you make deposits or withdrawals.
• Identity Verification Partners: Data received from third-party KYC and identity verification service providers engaged by vipjil to confirm your identity and age.
• Regulatory Sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other regulatory bodies in connection with our compliance obligations.

5 How We Use Your Data

vipjil uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your vipjil account, including verifying your identity and age (21+ requirement) and processing your login credentials.
• Transaction Processing: To process deposits, withdrawals, and bet settlements, including facilitating GCash cashouts typically within 1–2 hours of approval.
• Regulatory Compliance: To fulfil our obligations under Philippine anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act of 2012, including filing mandatory reports with the AMLC where required.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour and identify players who may be at risk of gambling-related harm, and to administer self-exclusion and limit-setting tools.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the vipjil Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.

6 Legal Basis for Processing

vipjil processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your vipjil account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing necessary for vipjil's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing

vipjil does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• KYC and Identity Verification Providers: Third-party service providers engaged to verify your identity and age as required by law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies where disclosure is required by law or court order.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Game Software Suppliers: Third-party game providers whose software is integrated into the vipjil Platform may receive limited technical data necessary to deliver their games.

8 Cookies & Tracking Technologies

vipjil uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience on the vipjil Platform.
• Analytics Cookies: Collect anonymised data about how players use the Platform — such as pages visited and session duration — to help us improve performance and user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

vipjil does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the Platform.

9 Data Retention

vipjil retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction in compliance with AMLC record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus an additional 1 year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Data Security

vipjil implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the vipjil Platform;
• AES-256 encryption for personal and financial data stored in our databases;
• Multi-factor authentication (MFA) for all administrative access to systems containing personal data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role;
• 24/7 security monitoring and intrusion detection systems;
• Regular staff training on data protection and information security best practices.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vipjil:

• Right to Be Informed: The right to know what personal data vipjil collects about you and how it is used — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data vipjil holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 30 days of receipt.

12 Children's Privacy

The vipjil Platform is strictly intended for persons aged 21 years and above. vipjil does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the data, and return any deposited funds in accordance with our underage gambling policy.

If you are a parent or guardian and believe that a minor has registered on the vipjil Platform, please contact us immediately at [email protected] so that we can take prompt action.

13 Policy Updates

vipjil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email and display a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how vipjil protects your personal data. Your continued use of the Platform following the posting of changes constitutes your acceptance of the updated Policy.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vipjil, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. The NPC can be reached through their official government website.